Support

We answer within one business day.

Email support@sommary.ai. Say which restaurant you are, which device (web, iPhone or iPad), and what you were doing. A screenshot helps.

Common questions

I cannot sign in

Sign-in uses the email address and password your business owner set up. There is no separate app account. If you have forgotten the password, the owner can reset it, or email us from the address on the account.

A device is signed in that should not be

On any other signed-in device, open Settings → Devices and revoke it. It is signed out immediately. Devices are listed by model and by when they were last seen.

The invoice photograph was read wrong

Every line can be corrected on the review screen before anything is checked in, and a wine can be matched to the right bottle by hand. Nothing moves in the cellar until you check the lines in.

Something was counted or received on a phone with no signal

The app keeps those writes and sends them when it reconnects. If the count or the delivery was closed from another device meanwhile, the app shows you exactly which numbers did not land so you can enter them again.

Toast shows a wine in stock that we have run out of

Sommary pushes to Toast only when you ask it to, from the wine's Toast screen. It reads Toast first and tells you if the two disagree before it overwrites anything.

Deleting your account or your data

Email support@sommary.ai from the address on the account. The privacy policy says what is deleted and how quickly.

For app reviewers

Review credentials and a seeded demonstration restaurant are supplied in the App Store Connect review notes. The account has no multi-factor step.